Additional Technical Support, All Methods --- PN-775
Technical Support (through phone/email). Comes free of charge with any order for one month after delivery of order. Please refer to our Fair Access Policy on technical support below.
Fair Access Policy:
To ensure fair access to our support team for all customers, we are unable to answer general open ended questions related to stack sampling (e.g. How do I do isokinetic sampling? Is this site suitable for this particular sampling method?) not related to the items ordered.
These types of questions are considered training (and thus take up a disproportionate amount of time). Please refer to the training section for further details on training options offered by Aer Sampling.
We will assume you have knowledge of the relevant sampling methods (e.g. EN 13284-1, USEPA Method 5, VDI 2066-1 etc.) and have at least conducted on-site testing at least once (not in a training setting).
1) Call/Email your nearest Regional Head Office. Please have your order ID/Invoice ID ready.
2) Provide order ID/Invoice ID to Customer Service and Sales Representative, he/she will pass you to the engineer in charge of Technical Support. If you are emailing us, please just include your Order ID/Invoice ID.
3) Questions will be replied too as soon as possible depending on the complexity of the questions. For more complex questions, emails with photos will be ideal.
Information presented here is subjected to Aer Sampling Group's terms and conditions.
Doc ID: AERHQWW-pn-775-en
Last revised (Excluding prices): 2; 09.21.20
Previous (Obsolete) Catalog ID: X2-U